Veterans Memorial Hospital receives 2017 Press Ganey Guardian of Excellence Award for Outstanding Performance in Inpatient Services
Guardian of Excellence Award ... Pictured above is the 2017 Guardian of Excellence Award® that was presented to Veterans Memorial Hospital recognizing top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in patient experience and inpatient services. Submitted photo.
VMH recognized with Guardian of Excellence Award ... Veterans Memorial Hospital has again received national recognition at the annual National Press Ganey Conference for achieving the Guardian of Excellence Award for Outstanding Performance in Inpatient Services. Pictured above, left to right, are members of the hospital staff who accepted this award on behalf of the hospital: Suzette Mahoney, RN, Surgery Supervisor; Bailey Estebo, RN, Quality Assurance Coordinator; with Patrick Ryan, Press Ganey, CEO; Amy Bowden, RN, Maternity Services Supervisor; and Mike Myers, Veterans Memorial Hospital CEO. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile, or top five percent of hospitals nationwide, of performance in Inpatient Services. This is the seventh time Veterans Memorial Hospital has been awarded this honor in the last 10 years. Submitted photo.
Veterans Memorial Hospital in Waukon is pleased to announce it has been named a 2017 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance in Patient Experience/Inpatient Services.
The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year.
In 2007, VMH began measuring the ER patient experience using Press Ganey. When initial results showed VMH in the 95th percentile overall, the challenge of sustaining excellent scores was realized. Consistent, effective and caring communication with patients and their families has been one of the main objectives followed by the hospital staff over the last ten years, with a focus on building loyalty among patients.
Veterans Memorial Hospital not only measures patient satisfaction in the inpatient area, but all maternity services patients, emergency patients and home health patients are surveyed through Press Ganey as well. The hospital keeps the results and goals of all patient survey results at the forefront of the hospital’s culture. Press Ganey results and comments are compiled monthly and shared with physicians and all staff through a “no secrets” approach.
“This partnership with Press Ganey allows Veterans Memorial Hospital to monitor all aspects of the patient’s experience with the hospital,” states Mike Myers, CEO of Veterans Memorial Hospital. “By viewing what the patient and their family thought, we learn what we do well. We also learn areas for improvement.”
According to Myers, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience. Myers adds, “We send a group of employees from various departments to the Press Ganey National Client Conference to learn firsthand what other hospitals are doing to improve patient satisfaction. We support and appreciate the education we get as a result of our partnership, which is key to making every patient feel cared for.”
“We are proud to partner with Veterans Memorial Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, Veterans Memorial Hospital continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care to the Allamakee and northern Clayton County area.”
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. The mission of Press Ganey is to help health care organizations reduce patient suffering while improving the safety, quality and experience. For more information, visit www.pressganey.com.
