Veterans Memorial Hospital transitioning to a new electronic Medical Record System

Veterans Memorial Hospital in Waukon has begun to transition to a new electronic medical record system as of March 7. This new system will now link to all departments, encompassing all areas of the hospital, including the billing department.

With this change, patients will see a new statement following any hospital service which will be a completely different look from what they are used to receiving due to the use of a new vendor. In addition, patient account balances will also be handled by a new system that will be unfamiliar to the current patients.

Since this transition will take place over the course of a few months, the hospital wishes to inform patients they may receive statements within just a few days of each other. Also, the statements from the two different vendors do not look alike, which may also cause confusion, and the hospital wishes to apologize for any inconvenience this may cause.

Veterans Memorial Hospital also invites anyone experiencing any questions in understanding this new system to call them at 563-568-3411.