Black Hills Energy warns customers of bill payment telephone scam attempts

Black Hills Energy has received customer reports of late bill payment scams with customers being told that they are past due on their account, and without immediate payment, their service will be disconnected.

“Individuals claiming ties to the utility may threaten to disconnect service if they are not paid immediately or may say you’ve overpaid and must provide personal bank account or credit card information for a refund,” said Tracy Peterson, Vice President of Iowa Gas at Black Hills Energy. “If your account is at risk of service disconnection or you’re due a refund, we will issue advance written notices by mail. Beware, as perpetrators are becoming more sophisticated, manipulating caller ID or leaving a call-back number with a recording that mimics a utility’s phone system message and options.”

Customers with concerns may call Black Hills Energy service associates at 1-888-890-5554 to verify the legitimacy of requests for payment history, amounts due or whether an employee was dispatched to their location. Payment options and account access are also available at

Additionally, Black Hills Energy urges customers with concerns about the identity of someone claiming to represent the company to call Black Hills Energy’s 24-hour emergency line at 800-694-8989 to verify employment. Calling local law enforcement is also an option.

Additional tips:
• Don’t give in to a high-pressure call seeking personal information - if someone calls claiming to represent a local utility and they demand immediate payment or personal information, customers are advised to hang up and call the customer service number on their utility bill.
• To verify whether an employee was dispatched to their location, customers may call their utility using the number on their bill or the company’s website. Black Hills Energy employees wear shirts with a Black Hills logo, carry a company-issued photo ID and drive vehicles with a Black Hills logo. Employees will gladly wait outside while customers call the company to verify their identity.
• Customers are reminded that they should not provide their Social Security number, credit card numbers or bank account information to anyone during an unsolicited phone call or an unannounced visit.

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